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Account & access

Keys, permissions, access

Account login

What login methods does Qwen Cloud support?

Qwen Cloud supports the following login methods:
  • GitHub account: Sign up or log in using your GitHub account.
  • Email: Enter your email to receive a verification code. Registered Alibaba Cloud International emails log in directly; others sign up first.
RAM users (sub-accounts under an Alibaba Cloud International account) are not supported. Only Alibaba Cloud International main accounts can access Qwen Cloud.

What to do if email registration shows "already registered" error?

Error messageSolution
This email is already registered. Please log in or use another email to sign up.Click log in to sign in, or use a different email to register.
This email is already registered, possibly with Alibaba Cloud. Please log in or use another email to sign up.Click log in to sign in, or use a different email to register.
This email is registered in Aliyun.com. Please use another email.Use a different email to register (login is not supported).

Do different login methods have different grace periods for overdue payments?

No. All accounts receive the same 15-day grace period after an overdue payment occurs, unless the grace period service has been disabled. See Overdue payment protection for details.

API key management

How to view, create, or delete API keys?

Requires Qwen Cloud account with Admin or API-Key permissions.
  • View: Go to API Key Management. Switch to target workspace (bottom-right) to view keys.
  • Create: Switch to target workspace, click Create API-KEY, set Account, Workspace, and Description, then confirm.
  • Delete: Switch to target workspace, select key, and click Delete. Deleted keys cannot be used or recovered.

Why can't I create API keys? Error shows "No permission".

Requires Qwen Cloud account with Admin or API-Key permissions.

Why does API return InvalidApiKey / API key invalid?

The API key was entered incorrectly. Possible causes: third-party tool compatibility issues or incorrect API endpoint.

Why does API return 401-NOT AUTHORIZED / workspace access error?

Causes:
  • The WorkspaceId value is invalid, or your account is not a member of that workspace.
  • The endpoint (service access point) in the request is incorrect.
Solutions:
  • Verify the WorkspaceId is correct and your account is a workspace member.

Why does model call return AccessDenied / insufficient permissions?

Check access authorization for the API, model, service, or workspace.

Workspace management

How to configure model permissions for workspace?

Go to Workspace Management. Find the target sub-workspace, click Model Permission & Rate Limit Settings, and then click Edit next to a model to configure invocation, training, deployment permissions and rate limiting policies.

What is workspace quota?

Up to 10 workspaces per Qwen Cloud account (including 1 default).

Are workspaces billed?

Creating and managing workspaces is free. Costs come from model invocation, training, deployment, and other resource usage.

How do I isolate business data so that data from different users is not associated?

Grant different users different workspace permissions. Workspaces are isolated — data cannot cross workspace boundaries. See Workspaces for permission management details.

Can I delete a workspace?

Deleting workspaces is not currently supported. However, workspaces are free. To avoid charges, use a Qwen Cloud account with Admin or API-Key permissions to delete API keys and stop resource-consuming tasks like training and deployment.

Data security and privacy

Is my data safe? Will Qwen Cloud use my data for training?

We strictly protect data privacy and never use your data for model training. Data transmitted during application building or training is encrypted.

How to encrypt API calls to protect data in transit?

Qwen Cloud provides encrypted model inference via hybrid encryption (AES symmetric + RSA asymmetric).

How to access Qwen Cloud via private network?

Create a VPC endpoint for private access. All traffic stays within the internal network, never traversing public internet.

Compliance and rights

Does calling third-party models on platform constitute infringement?

No. All third-party models on the platform follow compliant open-source licenses.

How to get materials needed to publish LLM app to app store?

See platform compliance docs.

How does content safety ensure compliant output?

LLMs have built-in compliance checking.

How to add visible watermark to AI-generated content (images, videos)?

Set "watermark": true in the parameters parameter. Refer to the relevant model API docs for details.