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Account & access

Keys, permissions, access

Account login

What login methods does QwenCloud support?

QwenCloud supports the following login methods:
  • GitHub account: Sign up or log in using your GitHub account.
  • Email: Enter your email to receive a verification code. Registered Alibaba Cloud International emails log in directly; others sign up first.
RAM users (sub-accounts under an Alibaba Cloud International account) are not supported. Only Alibaba Cloud International main accounts can access QwenCloud.

What to do if email registration shows "already registered" error?

Error messageSolution
This email is already registered. Please log in or use another email to sign up.Click log in to sign in, or use a different email to register.
This email is already registered, possibly with Alibaba Cloud. Please log in or use another email to sign up.Click log in to sign in, or use a different email to register.
This email is registered in Aliyun.com. Please use another email.Use a different email to register (login is not supported).

I didn't receive the verification code email. What should I do?

The verification code is sent from QwenCloud (system_sg@notice.qwencloud.com). If you don't see it:
  1. Check your spam or junk folder and search for emails from system_sg@notice.qwencloud.com.
  2. Wait a moment and retry. Go back to the sign-up page and click Send Code again. The code is valid for a limited time.
  3. Verify your email address. Make sure you entered the correct email without typos.

Can I change my country/region after registration?

No. The country/region you selected during account registration cannot be changed afterward. Please make sure to select the correct country/region when signing up.

How do I set or update my phone number?

Go to the Account page, find the Phone Number section, and click Update. You will be redirected to the Alibaba Cloud website to complete the update.

Do different login methods have different grace periods for overdue payments?

No. All accounts receive the same 15-day grace period after an overdue payment occurs, unless the grace period service has been disabled. See Overdue payment protection for details.

What if I forgot my password?

On the login page, click Forgot Password, enter your account information and verify your identity, then set a new password. The new password must meet the following complexity requirements:
  • Length: 8-20 characters
  • Can only contain uppercase letters, lowercase letters, digits, and punctuation marks (no spaces)
  • Must include at least 3 of the following: uppercase letters, lowercase letters, digits, and punctuation marks
After completion, you will be automatically redirected to the login page.

How do I close my account?

Go to the Account page and click Close Account. You will be redirected to the Alibaba Cloud website to complete the process. Once closed, you will no longer be able to log in to QwenCloud or Alibaba Cloud.
Closing your account ends your access to services. Your data and personal information will be permanently deleted and cannot be recovered.

API key management

How to view, create, or delete API keys?

Requires QwenCloud account with Admin or API-Key permissions.
  • View: Go to API Key Management. Switch to target workspace (bottom-right) to view keys.
  • Create: Switch to target workspace, click Create API-KEY, set Account, Workspace, and Description, then confirm.
  • Delete: Switch to target workspace, select key, and click Delete. Deleted keys cannot be used or recovered.

Why can't I create API keys? Error shows "No permission".

Requires QwenCloud account with Admin or API-Key permissions.

Why does API return InvalidApiKey / API key invalid?

The API key was entered incorrectly. Possible causes: third-party tool compatibility issues, an incorrect API endpoint, or an API key and endpoint from different regions.

Why does API return 401-NOT AUTHORIZED / workspace access error?

Causes:
  • The WorkspaceId value is invalid, or your account is not a member of that workspace.
  • The endpoint (service access point) in the request is incorrect, or it belongs to a different region from the API key.
Solutions:

Why does model call return AccessDenied / insufficient permissions?

Check access authorization for the API, model, service, or workspace.

Workspace management

How to configure model permissions for workspace?

Go to Workspace Management. Find the target sub-workspace, click Model Permission & Rate Limit Settings, and then click Edit next to a model to configure invocation, training, deployment permissions and rate limiting policies.

What is workspace quota?

Up to 10 workspaces per QwenCloud account (including 1 default).

Are workspaces billed?

Creating and managing workspaces is free. Costs come from model invocation, training, deployment, and other resource usage.

How do I isolate business data so that data from different users is not associated?

Grant different users different workspace permissions. Workspaces are isolated — data cannot cross workspace boundaries. See Workspaces for permission management details.

Can I delete a workspace?

Deleting workspaces is not currently supported. However, workspaces are free. To avoid charges, use a QwenCloud account with Admin or API-Key permissions to delete API keys and stop resource-consuming tasks like training and deployment.

Regions

QwenCloud resources, models, and prices are per region. For the full list of regions and endpoints, see Regions and endpoints.

Why are my workspaces or API keys missing after I switch regions?

Workspaces and API keys belong to the region where you created them. They are not copied or deleted when you switch regions. Switch back to the original region in the upper-right corner of the console to see them.

Why does a model not appear, or return "model not found", in my region?

Model lists differ by region. Check whether the model is offered in that region in Model prices, or call it from a region that offers it.

Why did a menu disappear after I switched regions?

The feature is not supported in the current region, so its menu is hidden. For example, Batch, fine-tuning, and deployment are available only in Singapore and China North 2 (Beijing). See Feature availability by region.

Why do API calls return 401 after I change regions?

Switching regions in the console does not change the Base URL or API key in your code. A key works only with the endpoint of the region where it was created, and Token Plan keys work only with the Token Plan endpoint. Update both the Base URL and the API key in your code so that they come from the same region.

Why doesn't billing data change after I switch regions?

Billing pages cover all regions and are not filtered by the region or workspace selected in the console. See Bill query. For more, see Regions troubleshooting.

Data security and privacy

Is my data safe? Will QwenCloud use my data for training?

We strictly protect data privacy and never use your data for model training. Data transmitted during application building or training is encrypted.

How to encrypt API calls to protect data in transit?

QwenCloud provides encrypted model inference via hybrid encryption (AES symmetric + RSA asymmetric).

How to access QwenCloud via private network?

Create a VPC endpoint for private access. All traffic stays within the internal network, never traversing public internet.

Compliance and rights

Does calling third-party models on platform constitute infringement?

No. All third-party models on the platform follow compliant open-source licenses.

How to get materials needed to publish LLM app to app store?

See platform compliance docs.

How does content safety ensure compliant output?

LLMs have built-in compliance checking.

How to add visible watermark to AI-generated content (images, videos)?

Set "watermark": true in the parameters parameter. Refer to the relevant model API docs for details.