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Billing

Billing overview

View bills, manage payments, and track spending

Complete your billing information

Before you can use models beyond the free quota, you must complete your billing information. If the console shows a "Complete pay info" badge next to Billing in your avatar menu, follow these steps:
1

Open the Payment Methods dialog

Go to Billing, or click your avatar in the top-right corner and select Billing (marked with a "Complete pay info" badge). The Payment Methods dialog opens automatically.
2

Select a payment method

Choose a payment method such as Credit & Debit Cards (Visa, Mastercard, JCB, American Express, UnionPay, Diners Club, or Discover), PayPal, Google Pay, or Apple Pay.
3

Fill in your billing information

Complete the required fields:
  • First Name and Last Name
  • Address Line 1 (and optionally Address Line 2)
  • Country/Region (auto-detected based on your account registration)
  • State/Province
  • City
  • Post Code
  • Phone Number — Enter your phone number and click Verifying Mobile Number to receive a verification code
  • Verification Code — Enter the code sent to your phone
4

Save and confirm

Click Save to submit your billing information. Once saved, you can use models on a pay-as-you-go basis after your free quota is exhausted.
If you only want to use the free quota, you can skip this step. However, some features may be restricted until billing information is completed.

Overview

The Billing Overview page shows your overall consumption and outstanding charges for Pay-as-you-go and Token Plan billing modes. The page contains these sections:
  • Total Spend — View your total spending for the selected month, including tax-exclusive amount and tax
  • Total Due — View outstanding balance and make payments
  • Spending Trends — Visualize spending history with filterable charts
Billing covers all regions. Switching the region or workspace in the console does not change the data shown on Billing Overview, Order Details, and Pay-as-you-go (including its invoices section). To view usage for a specific region, use Analytics > Usage, which follows the region selected in the upper-right corner of the console. Model prices differ by region; see Model prices.
On the console home page, available balance and recent spend are account-level figures that cover all regions. The token usage trend is based on Analytics > Usage and shows the region selected in the upper-right corner of the console.

Bill settlement and repayment

For pay-as-you-go resources, pay your bills promptly to avoid them becoming overdue and prevent business interruptions.

Automatic payment

By default, the system automatically deducts payment from your default payment method. There is no fixed repayment time.
  • If you link a bank card, PayPal, a digital wallet, Google Pay, or Apple Pay as your default payment method, the system automatically initiates a deduction when your accumulated pay-as-you-go fees reach a threshold:
    • Bank cards: Threshold is USD 1,000
    • PayPal: Threshold varies from USD 8 to USD 500, depending on the account
    • Digital wallets: Threshold varies from USD 8 to USD 1,000, depending on the account
  • At the end of each month, the system makes a single deduction for any bills that have not yet reached the threshold
When you use PayPal as your default payment method, a pre-authorization check is triggered the first time you activate a pay-as-you-go product.

Manual payment

If automatic payment fails (for example, due to insufficient available credit) or if you prefer to pay manually, you can manually repay your outstanding bills.
  1. Go to QwenCloud: On the Billing Overview page, click Pay Now in the Total Due section.
  2. Set the amount: In the Make a Payment dialog, you can see the outstanding amount under Amount to Pay and modify it if needed.
  3. Select a payment method: Choose from the methods shown in the console, which may include Credit & Debit Cards (Visa, Mastercard, American Express, UnionPay, Diners Club, Discover, or JCB), PayPal, Google Pay, Apple Pay, and digital wallets such as DANA, AlipayHK, GrabPay, KPlus, KaKaoPay, NaverPay, Touch'n Go, and GCash. Available methods vary by account depending on country/region and currency.
  4. Complete the payment: Click Confirm Payment to complete the payment.
  5. View the result: The bill payment status takes about 30 minutes to update. You can refresh the page to check the status. Do not make a duplicate payment during this time.

Add a payment method

To enable automatic payments or make manual payments, you first need to add a payment method to your QwenCloud account.
  1. On the Billing Overview page, click Manage Payments in the Total Due section.
  2. In the Payment Methods dialog, choose from the methods shown, which may include Credit & Debit Cards (Visa, Mastercard, American Express, UnionPay, Diners Club, Discover, or JCB), PayPal, DANA, Alipay HK, GrabPay, KPlus, KaKaoPay, NaverPay, Touch'n Go, GCash, Google Pay, or Apple Pay. Available methods vary by account depending on country/region and currency.
Before linking a bank card, ensure it meets these conditions:
  • The bank card is enabled for online payments and international transactions.
  • The card has a sufficient balance or credit limit to cover a $1.00 USD pre-authorization.
  • The bank card is enabled for 3D Secure authentication. In some countries or regions, such as Malaysia and EU member states, 3D Secure authentication is required when linking a bank card due to regulatory requirements.
  1. Fill in your card information:
    • Card number — Enter your bank card number
    • Exp date (MM/YY) — Expiration date. You cannot add a card that expires in the current month.
    • CVV — Security code (3 or 4 digits on the back of the card)
    • Name on card — Must match the name on the bank card
  2. Click Confirm. The system initiates a $1.00 USD pre-authorization to verify the card. Your bank statement shows ALIBABACLOUD.COM. The issuing bank usually cancels it automatically within one to five business days.
  3. After successful pre-authorization, the card is linked. The first linked bank card is set as the Preferred External Payment Method by default. You can use it once its Payment Method Status changes to "Active".
Service feeQwenCloud does not charge a service fee for bank card payments. If the bank card's settlement currency differs from the transaction currency, the issuing bank may charge a foreign currency conversion fee. Contact your issuing bank for details.
3D Secure (3DS) authentication3D Secure is an online payment security protocol. It triggers authentication when you link a bank card or place an order (purchase, upgrade, or renew instances) if the system detects potential security risks.When triggered, you are automatically redirected to your issuing bank's verification page. Complete identity verification as prompted—for example, enter a dynamic verification code or password.Keep the QwenCloud page open during verification. Do not close the original window. If your browser blocks pop-ups, configure it to allow them.After successful verification, you are automatically redirected back to QwenCloud. Continue with your operation.
  1. Click Next. You are redirected to the PayPal website.
  2. Log on to your PayPal account and confirm the payment agreement. The system automatically adds PayPal as a payment method and initiates a $1.00 USD pre-authorization.
  • If your PayPal account has no bank card or other funding source, PayPal may require you to add one. For related issues, contact PayPal customer service.
  • If PayPal authorization succeeds but QwenCloud does not show successful linking, the payment agreement may not have been approved. Contact PayPal customer service to confirm.
One payment method per accountEach bank card, PayPal, Google Pay, or Apple Pay account can be linked to only one QwenCloud account. If your payment method is already linked to another account (including a deactivated account still in its cool-down period), you must first unlink it from that account.

Overdue payments

An account is considered overdue if its available balance is less than zero. Overdue-payment restrictions are isolated by commodity code: An overdue payment for one commodity code affects only the service associated with that commodity code and does not affect services associated with other commodity codes. Therefore, when an account is overdue, QwenCloud services under other commodities may remain available and continue to incur charges. For example, an overdue payment for Model Studio Reserved Capacity does not affect model calls under a different commodity code. Whether an overdue payment affects model calls depends on the associated commodity code.
  • If you still have a free quota: It is also isolated by commodity code. It offsets only commodity codes that have no overdue payment and cannot be used for a commodity code that is overdue.
  • If you have purchased a Token Plan: The plan's quota is independent of your account balance and can be used during the overdue period. However, automatic renewal will fail, and you cannot renew the plan after it expires.

Billing for asynchronous tasks when your account is overdue

Models for image and video generation use an asynchronous task mechanism. Task submission, generation completion, and fee settlement may occur at different times. 1. Overdue payment during task execution If your account is in a normal state when you submit a task, the task can be submitted and executed normally. If your account becomes overdue while the task is running, submitted tasks may still continue to execute. For tasks that complete successfully, the system still bills you based on actual usage even if your account is already overdue when the task completes. The related fees are added to your account bill and may further increase the overdue amount. 2. Overdue payment again after recharge Because there is a time lag between asynchronous task execution and fee settlement, some tasks may complete while your account is overdue but their fees have not yet been settled. Therefore, after you recharge your account to settle the overdue amount, you may still receive bills for previously submitted tasks, which can put your account into an overdue state again. 3. Recommendations We recommend that you monitor your account balance and bill changes in a timely manner. In particular, when you submit image and video generation and other asynchronous tasks in batches, keep sufficient account balance to avoid the account becoming overdue again due to delayed settlement of task fees. Note: Fees for asynchronous tasks are subject to the actual billing rules and the final bill. An overdue account does not mean that fees incurred by previously submitted tasks will be waived.

Stop billing

If you no longer use QwenCloud, follow the instructions below to stop the related services and prevent further charges.
  • Stop model inference: Stop making API calls from your code and stop using the console to prevent further charges. To prevent accidental calls, you can delete your keys on the API Key page.
  • Stop model deployment: Unpublish deployed models. The bill product names and subsequent operations for each billing method are as follows:
    • Pay-as-you-go by model calls: The bill product name is Model Studio Large Model Inference. After you unpublish the deployment, no further call fees are generated for it. You can also delete the API Key to prevent accidental calls.
    • Pay-as-you-go by computing units or model units: The bill product name is Model Studio Model Unit (Pay-as-you-go). Unpublish the deployment to stop duration-based billing.
    • Provisioned throughput, postpaid (hourly): The bill product name is Model Studio Reserved Capacity (Postpaid). Unpublish the deployment to stop hourly billing.
    • Provisioned throughput, prepaid (daily): The bill product name is Model Studio Reserved Capacity (Prepaid). After you unpublish the deployment, go to Refund Management to unsubscribe from the instance. The used portion is settled at a 1.2x coefficient, and the remaining amount is refunded.
  1. Go to the Billing Details page.
  2. Click the Preferences (gear) icon above the billing table.
  3. In the Customize Columns dialog box, select Commodity Code. Return to the billing table to view the commodity code for each bill.