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FAQ

Frequently asked questions about Token Plan Individual.

Quota and limits

What do the 5-hour and 7-day limits mean?

Token Plan Individual uses a two-tier sliding window limit system, measured in Credits.
  • 5-hour sliding window: Credits consumed within a 5-hour window from your active call time T.
  • 7-day sliding window: Credits consumed within a 7-day window from your active call time T.
Limits by plan:
Plan5-hour limit7-day limit
Lite700 Credits2,500 Credits
Standard3,000 Credits10,000 Credits
Pro12,000 Credits40,000 Credits

The 5-hour limit is reached but the 7-day limit still has remaining quota. Can I continue?

No. When either limit is reached, the service pauses. You must wait for the sliding window to release quota.

Does the 7-day limit reset on a fixed date?

No. The 7-day limit uses a sliding window mechanism and does not reset on a fixed date. Credits consumed more than 7 days from your active call time T are automatically released.

What happens when the quota runs out?

When the limit is reached, API calls are blocked (you will not be charged on a pay-as-you-go basis). To resume:
  • Wait for the sliding window to release quota.
  • Upgrade your plan.

Connection errors

Common errors and solutions

Error messagePossible causeSolution
401 InvalidApiKey: No API-key provided.API Key not included in request headerGenerate an API Key and configure it in your tool
401 InvalidApiKey: Invalid API-key provided.Using a pay-as-you-go or Coding Plan Key; subscription expired; Key copied incompletelyConfirm you are using the Token Plan Individual API Key
404 model 'xxx' not found or not supportedModel name misspelled or not in the supported listVerify the model name is case-sensitive and matches a supported model ID
401 invalid access token or token expiredUsing a Coding Plan or other billing mode Base URLUse the Token Plan Individual Base URL
401 Incorrect API key providedUsing the standard Qwen Cloud Base URL (dashscope-intl.aliyuncs.com)Use the Token Plan Individual Base URL
429 Requests rate limit exceededToo many requests in a short timeWait one minute and retry with reduced frequency
429 Allocated quota exceeded5-hour or 7-day limit reachedWait for the sliding window to release quota

Concurrency and performance

How many Agents can run concurrently?

Concurrency depends on your plan:
PlanRecommended concurrency
Lite1-2 concurrent Agents
Standard3-4 concurrent Agents
Pro6-8 concurrent Agents

Will response times increase during peak hours?

Peak hours may cause queuing. For more stable throughput, upgrade to a higher plan or use the Team Edition.

Usage rules

What does "no automated API calls" mean?

Token Plan Individual is for personal interactive development through designated tools (such as Cursor, Claude Code, Windsurf, etc.). Using the API Key for production automation, batch scripts, or background scheduled tasks is not allowed.

Can multiple people share one account?

No. Token Plan Individual is for single-user use only. Sharing accounts or API Keys is prohibited. For team collaboration, use the Token Plan Team Edition.

Purchase and subscription

Can I upgrade? How is the quota adjusted?

You can upgrade from a lower plan to a higher one. Go to the Token Plan pricing page to select a target plan. The upgrade cost is prorated based on remaining time, and your 5-hour and 7-day limits are immediately raised to match the new plan.

Can I downgrade?

No. To switch to a lower plan, wait for your current subscription to expire and repurchase.

How do I cancel auto-renewal?

Go to the Token Plan page on the Qwen Cloud console and disable auto-renewal in subscription management.

Can I change the subscription duration when renewing?

Yes. You can switch to a different renewal duration and renew for multiple cycles at once.